Shipping & Handling

All items are shipped free of charge plus insurance. For more discounts lower than the suggested factory or wholesale price (MAP) you need to message us directly and make an offer at (260)804-3362 and all request(s) for more discounts must be approved.

We don't ship internationally, only within the UNITED STATES OF AMERICA, excluding Alaska/Hawaii, US Protectorates, APO/FPO, Africa, Asia, Central America and Caribbean, Europe, Middle East, North America, Oceania, Southeast Asia, South America.

Return Policy

1. If you choose to return a product make sure to inform us within 14 days after recieving the item, buyers pay for the return shipping and a 20% re-stocking fee may apply.

2. Restocking Fee: All personal reasons for returns (not caused by seller/manufacturer) for refund are subject to 20% (up to $10) re-stocking fee, and the buyer is responsible for return shipping.

3. Returns must be in same brand-new condition as when we shipped them out, showing no signs of wear or use. Any musical instruments must be returned in their original packaging.

4. We reserve the right to charge additional fees if items are returned to us in not re-sellable condition or for other unforeseen reasons that cause us monetary loss.

5. Re-Shipping Fee: When a package is returned to us (wrong address provided, unclaimed, etc.) and you would like the package reshipped, you will be charged any returned shippng charges incurred to us as well as second re-shipping fees to you.

6. We are charged fees by the carriers for returned packages & these fees are passed on to you when we are provided an incorrect address or a package is unclaimed. Please verify you are providing us with the correct address to avoid such issues.

PAYMENT ACCEPTED:

Your payment is processed through paypal. Discounted Guitars LLC does not accept mailed in checks of any kind unless it's a cashiers check or money order.

PRIVACY:

Everyone's privacy is our priority. We don't share, sell, or exchange personal information of our customers to anyone. Although we collect information in order to process your order, we do not keep this information since all payments are done by Paypal.

ASSURANCE PROGRAM:

Please rest assure, that all of our product(s) are not from broken pallets. If it is a used product, refurbished or a B-Stock you will see this on the product description.